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Addon idea: automatic prefix change


argy

Member
We have an idea for a new addon.

What it does?
- if the prefix is "New" or empty and there is a post from a staff member, then the prefix should change to "In Progress".
- if there is another prefix - do nothing

Why did we need it?
- we have a Support-Forum and its important for our staff to see quickly which threads need support or in which is still support given from a staff member.

A bonus would be that the manually change of the prefix to "Solved" closes the Thread.

If there are questions, just ask. :)

Rico
 

Andy

Administrator
Staff member
- if the prefix is "New" or empty and there is a post from a staff member, then the prefix should change to "In Progress".
I assume currently the staff member has to edit the thread title to change the prefix. Would there not be a situation where "In Progress" would not be the desired prefix after the staff made a post?
 

argy

Member
Yes. Where can be situations where the prefix have to be changed to another prefix. This have to be made manually, but in 90% of the cases "In Progress" is correct. And its not a problem then the automization works an the member changes it to "whatever prefix".

For example:
You write open a thread and i (staff) give you an answer.
The prefix changes instantly when i will send me answer.
If the thread is solved with me answer i can change the prefix to "Solved" by hand.
 

Andy

Administrator
Staff member
So when a staff makes a post, sometimes you need to change the prefix to 'in progress' other times to 'solved', is this correct?
 

argy

Member
If a staff gives an answer on a thread where the prefix is empty or "new" then and only then the prefix should change to "in progress".
We have much more prefixes but this is a standard prefix which shloud be set when an answer comes from a staff member.
 

Andy

Administrator
Staff member
I think it might be best to allow staff to change the prefix as needed manually. Automating the task seams a bit complex, too many rules.
 

argy

Member
?
The only rule would be: if New or empty and staff makes a posts change to in progress.
The staff should clearly have the option to change the prefix manually furthermore.
 
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