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Email deliverability

Andy

Administrator
Staff member
Make sure the following are valid and set correctly.

DKIM
SPF
Reverse DNS (PTR)

If you have cPanel you can check these are set correctly using the 'Email Deliverability' link.

1657300288738.png
 

Andy

Administrator
Staff member
Make sure the Default email address has the same domain as your forum:

Admin control panel -> Setup -> Options -> Basic options -> Default email address
 

Andy

Administrator
Staff member
If you don't have cPanel, follow the information provided in this post.

How to verify Reverse DNS (PTR) is correctly set using SSH:

Enter the following using your forum's IP address:

dig -x 123.123.123.123 +short

You should get back your forum's domain:

host.domain.com.

Enter the following domain for your forum:

dig host.domain.com +short

You should get back your forum's IP address:

123.123.123.123
 

Andy

Administrator
Staff member
On shared web hosting, cPanel will show this icon:

1654794968468.png


Hover over the cursor will indicate:

"Contact the person responsible for the ... and request that they update the records"

This can be ignored as it's purpose is to provide information about setup.
 
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