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User Tag email not working


Thanks

Member
Add On installed and setup correctly as far as I can see.

No emails being sent. No emails recorded in Log. Default email.

Thanks
Rob.
 

Andy

Administrator
Staff member
In order to properly test this add-on "User tag email", you have to log tag a user other than yourself, then log in as that user and verify the Alerts tab shows a red number next to it.
 

Thanks

Member
Hi Andy, have verified the above and logged into the user. They have 7 alerts, but no emails were sent.
 

Thanks

Member
Yep, especially when you try and test it using a private forum (the recipient will never get an alert unless they have permissions for the private node) Obvious now I think of it!
 

Andy

Administrator
Staff member
Yep, especially when you try and test it using a private forum (the recipient will never get an alert unless they have permissions for the private node) Obvious now I think of it!

Yes that one got me a few days ago also.

I'll update the Questions and Answers once I understand all the reasons an alert is not sent by XenForo.
 

Andy

Administrator
Staff member
I have that same problem, not working

Questions and Answers:

Q: How often are emails sent?
A: Every 10 minutes.

Q: If the member looks at the Alerts notification before getting the email, will the email still be sent?
A: No.

Q: Does this add-on send an email if the member has a state other than valid?
A: No.

Q: Does this add-on send an email if the member has "Receive site mailings" unchecked?
A: No.

Q: Does this add-on send an email if the member has been banned?
A: No.

Q: Does this add-on send an email if the post is being edited and a user tag is added?
A: No. Only new posts with user tags get an alert.

Q: Does this add-on send an email if the member has been inactive for a long time?
A: No. If a user has been inactive for over 6 months they will not get an alert.

Q: Are the user group permissions that can prevent an alert?
A: Yes. The Maximum mention alerts can prevent an alert from being sent.
 

kappadox

New Member
Questions and Answers:

Q: How often are emails sent?
A: Every 10 minutes.

Q: If the member looks at the Alerts notification before getting the email, will the email still be sent?
A: No.

Q: Does this add-on send an email if the member has a state other than valid?
A: No.

Q: Does this add-on send an email if the member has "Receive site mailings" unchecked?
A: No.

Q: Does this add-on send an email if the member has been banned?
A: No.

Q: Does this add-on send an email if the post is being edited and a user tag is added?
A: No. Only new posts with user tags get an alert.

Q: Does this add-on send an email if the member has been inactive for a long time?
A: No. If a user has been inactive for over 6 months they will not get an alert.

Q: Are the user group permissions that can prevent an alert?
A: Yes. The Maximum mention alerts can prevent an alert from being sent.

Ok thanks, all fixed. My Maximum mention alerts 0 ;)
 
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